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What do I do if I have received a faulty item?

In the unlikely event that you have received a faulty item, please contact our Customer Services team immediately at info@8apparel.co.uk. In your email, please state the following information:

  • Your order number (this can be found on your confirmation email you received at the time of placing your order).
  • Which item is damaged
  • A description
  • Photographic evidence

Please wait to hear back from our customer services team before sending back a faulty item, as it may result in a slower resolution time.

All claims for orders arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been confirmed and verified by a member of a Customer Services team, we are unable to action a refund or replacement.

As soon as we have received the information above, we will work efficiently and quickly to resolve the problem.

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