What do I do if I have received the wrong item?

In the unlikely event that you have received a wrong item, please email our Customer Services team immediately at info@8apparel.co.uk. To ensure the matter is resolved quickly and efficiently, in your email, please state the following information:

  • Your order number (this can be found on your confirmation email you received at the time of placing your order)
  • The name of the item you received
  • The name of the item you were meant to receive
  • A photograph of the item you have received including the logo

Once we have received the information above, our Customer Services team will get this matter resolved for your as soon as possible.

What do I do if I have received a faulty item?

In the unlikely event that you have received a faulty item, please contact our Customer Services team immediately at info@8apparel.co.uk. In your email, please state the following information:

  • Your order number (this can be found on your confirmation email you received at the time of placing your order).
  • Which item is damaged
  • A description
  • Photographic evidence

Please wait to hear back from our customer services team before sending back a faulty item, as it may result in a slower resolution time.

All claims for orders arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been confirmed and verified by a member of a Customer Services team, we are unable to action a refund or replacement.

As soon as we have received the information above, we will work efficiently and quickly to resolve the problem.

Can I place an order via telephone?

Unfortunately, as we do not have a call centre, we are unable to handle large volumes of calls. All orders must be placed through the website via our secure payment process. If you are having difficulties placing an order, please contact our dedicated Customer Services team at info@8apparel.co.uk.

What is my order number?

Your order number can be found within your confirmation email which you will have received at the time of placing your order.

Can I make changes to my order?

Unfortunately, once an order has been placed we are unable to make changes. If you would like to change your order, we suggest making a new order and returning your original order when you receive it following the normal returns process which you can find here.

Do you have a size guide?

You can find our original size guide next to each garment on the website, which will give you information on what size to choose for the best fit. Sizing information is given in both CMs and INCHES.