Unfortunately, we do not deliver to PO Box addresses.
In the unlikely event that you have received a wrong item, please email our Customer Services team immediately at firstname.lastname@example.org. To ensure the matter is resolved quickly and efficiently, in your email, please state the following information:
Once we have received the information above, our Customer Services team will get this matter resolved for your as soon as possible.
In the unlikely event that you have received a faulty item, please contact our Customer Services team immediately at email@example.com. In your email, please state the following information:
Please wait to hear back from our customer services team before sending back a faulty item, as it may result in a slower resolution time.
All claims for orders arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been confirmed and verified by a member of a Customer Services team, we are unable to action a refund or replacement.
As soon as we have received the information above, we will work efficiently and quickly to resolve the problem.
Unfortunately, as we do not have a call centre, we are unable to handle large volumes of calls. All orders must be placed through the website via our secure payment process. If you are having difficulties placing an order, please contact our dedicated Customer Services team at firstname.lastname@example.org.
Your order number can be found within your confirmation email which you will have received at the time of placing your order.